How Your Medical Journey Works
From your first message to your safe return home — here is exactly what happens at every step, and what VIVIDA Meditour does for you throughout.
Step by Step
Your complete journey with VIVIDA
We walk alongside you at every stage — from sharing your first report to your post-treatment follow-up at home.
Share Your Medical Reports
Send us your diagnosis, test results, scan reports, and a brief description of your condition via WhatsApp, email, or our online form. PDF, JPG, or PNG files accepted.
We review your documents within 24 hours. Our medical coordination team assesses your case and identifies the most appropriate specialists and hospitals for your condition.
Receive Treatment Options & Cost Estimates
Review the treatment plan options, hospital recommendations, and detailed cost estimates we prepare for you. Ask us any questions — no obligation at this stage.
We prepare a customised treatment plan with 2-3 hospital options, estimated costs (treatment + stay + travel), doctor profiles, and hospital accreditation details.
Visa & Travel Assistance
Share your passport details and confirm your preferred travel dates. We guide you on documents needed for the medical visa application.
We provide an official medical invitation letter from the hospital, guide you through the Indian medical visa application step-by-step, and pre-book accommodation near the hospital.
Arrival & Hospital Admission
Fly to India. Your dedicated patient manager will be available on WhatsApp from the moment you land.
We arrange airport pickup, transfer you to accommodation, accompany you for hospital admission, handle all paperwork, and provide a language interpreter if needed.
Treatment & Recovery
Focus on your health and recovery. Communicate freely with your care team. Your family member can stay close — we assist with their accommodation too.
We coordinate between you and the hospital, assist with medication queries, help with billing clarifications, and stay available 24/7 for any support needs.
Discharge & Post-Treatment Follow-Up
Return home with your discharge summary, prescriptions, and follow-up plan. Continue recovery with your local doctor.
We arrange your return airport transfer, help you get digital copies of all hospital records, and coordinate post-treatment teleconsultations with your Indian doctor.
Why Trust Us
We are with you at every step
Not just a referral — a full concierge service from first contact to recovery.
Accredited Partners Only
Every hospital in our network holds JCI or NABH accreditation — the gold standard for patient safety.
Dedicated Patient Manager
One point of contact from your first enquiry to your final follow-up — so you are never navigating alone.
24/7 WhatsApp Support
Our team is available around the clock via WhatsApp for urgent queries, updates, and reassurance.
Transparent Costs
No hidden fees, no surprises. We provide detailed cost breakdowns before you commit to anything.
Multi-Language Support
Medical interpreters for Arabic, French, Swahili, Russian and more — you always understand your treatment.
Full Travel Coordination
Airport transfers, accommodation near hospital, local transport — handled from start to finish.
Common Questions
Things Patients Often Ask
No. The initial case review, treatment recommendations, and cost estimates are completely free of charge. We only earn when you choose to proceed.
Yes. We assist with accommodation and local guidance for one accompanying family member as part of our standard service.
We will coordinate with the hospital and update your appointment — just inform us as early as possible and we will handle the rest.
Yes. We provide the hospital invitation letter and guide you through the Indian e-Medical Visa application process step by step.
Most non-emergency procedures can be scheduled within 5-14 days of arrival. Emergency cases are prioritised with faster timelines.
Our coordination team works in English. We arrange certified medical interpreters for Arabic, French, Swahili, Bengali, Russian, and other languages on request.
Ready to Start Your Journey?
Share your reports — get a free treatment plan within 48 hours.