Terms of Use

These Terms of Use ("Terms") govern your use of the VIVIDA Meditour website (vivida-meditour.com) and all related services provided by VIVIDA PHARMA LLP ("Company", "we", "our", or "us"). By accessing our website or using any of our services, you agree to be bound by these Terms.

1. Nature of Our Service

VIVIDA Meditour is a patient facilitation and coordination service. We are not a hospital, clinic, or medical institution. We do not provide medical advice, diagnoses, or treatment. All medical decisions are made exclusively by qualified, licensed physicians at our partner hospitals.

Our services include:

• Case review and forwarding to partner hospitals for medical opinions
• Providing indicative cost estimates based on hospital quotations
• Assistance with medical visa invitation letters
• Travel, accommodation, and logistics coordination
• Patient support during hospital admission and discharge
• Post-treatment follow-up coordination

2. No Medical Advice

Nothing on this website or communicated by our team constitutes medical advice. Information provided is for general informational purposes only. You should always consult a qualified medical professional for advice specific to your health condition before making any medical decisions.

3. User Obligations

By using our services, you agree to:

• Provide accurate, complete, and truthful information about your medical condition
• Not misuse our services for any unlawful purpose
• Not share access to your enquiry correspondence with unauthorised third parties
• Notify us promptly if your medical condition or travel plans change
• Understand and accept that medical outcomes cannot be guaranteed by us or by partner hospitals

4. No Guarantee of Outcomes

VIVIDA Meditour does not guarantee any specific medical outcome, recovery timeline, or treatment result. Individual outcomes depend entirely on patient-specific medical factors and the judgement of treating physicians. By using our services, you acknowledge this limitation.

5. Our Facilitation Fee

VIVIDA Meditour may receive a coordination or facilitation fee from partner hospitals. This fee does not increase the cost you pay to the hospital; it is a standard industry arrangement. All estimates provided to you are based on actual hospital quotations. Full transparency will be maintained throughout the process.

6. Intellectual Property

All content on this website — including text, images, graphics, logos, and page structure — is the property of VIVIDA PHARMA LLP and is protected by applicable copyright laws. You may not reproduce, distribute, or use our content without prior written permission.

7. Limitation of Liability

To the maximum extent permitted by law, VIVIDA PHARMA LLP shall not be liable for:

• Any medical outcomes, complications, or adverse effects arising from treatment at partner hospitals
• Delays, cancellations, or changes to treatment schedules outside our control
• Inaccuracies in cost estimates due to change in patient condition or hospital policies
• Loss of personal belongings during your travel or stay in India
• Any indirect, incidental, or consequential damages arising from use of our services

8. Third-Party Hospitals

VIVIDA Meditour partners with independent, accredited hospitals. These hospitals are separate legal entities. All medical services are provided directly by the hospital and its staff. We are not responsible for the medical decisions, negligence, or conduct of any hospital or physician. Any disputes regarding medical treatment should be addressed directly with the treating hospital.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in India.

10. Modifications

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.