Privacy Policy

Last Updated: June 2026

This Privacy Policy describes how VIVIDA PHARMA LLP (operating as VIVIDA Meditour, "we", "our", or "us") collects, uses, stores, and protects your personal information when you use our website, enquiry forms, or any of our services.

By using our website or submitting an enquiry, you agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of information when you interact with us:

• Personal identification: Full name, email address, phone/WhatsApp number, country of residence
• Medical information: Medical condition or diagnosis, existing reports, treatment history (only as provided by you voluntarily)
• Communication data: Messages, correspondence, and enquiry details submitted via our forms or WhatsApp
• Technical data: IP address, browser type, device type, pages visited (anonymised analytics only)

2. How We Use Your Information

We use your information solely to provide and improve our medical coordination services:

• To review your case and provide treatment options and cost estimates
• To connect you with appropriate partner hospitals and specialists
• To coordinate visa letters, travel, and accommodation assistance
• To communicate updates regarding your enquiry or treatment journey
• To improve our website and service quality (anonymised data only)

We do not use your data for unsolicited marketing, and we do not sell your data to any third party.

3. Medical Confidentiality

All medical reports, diagnoses, and health information you share with us are treated with strict confidentiality. We handle medical data in accordance with applicable healthcare privacy principles and share it only with partner hospitals or physicians directly involved in your treatment plan — and only with your consent.

4. Data Sharing

We may share your information only in the following circumstances:

• Partner hospitals & doctors: To facilitate treatment planning — only with your knowledge and consent
• Legal compliance: When required by applicable law, court order, or government authority
• Service providers: Trusted third-party tools used to operate our website (e.g., email services) — bound by confidentiality agreements

We never sell, rent, or trade your personal or medical information to any marketing company or data broker.

5. Data Security

We implement appropriate technical and organisational security measures to protect your data from unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), restricted staff access, and secure storage practices. However, no internet transmission is 100% secure, and we encourage you to contact us directly via WhatsApp for highly sensitive information.

6. Data Retention

We retain your enquiry data for a period sufficient to fulfil our services and meet legal obligations — typically up to 5 years from your last interaction. Medical documents shared by you are deleted upon your request or when no longer required for your case.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for us to contact you at any time
• Lodge a complaint with a relevant data protection authority in your jurisdiction

To exercise any of these rights, please contact us at the details below.

8. Cookies

Our website uses minimal cookies for essential functionality (e.g., form security tokens). We do not use advertising or tracking cookies. The Google Translate feature on our site uses Google's own cookies, subject to Google's Privacy Policy.

9. Third-Party Links

Our website may contain links to external websites (e.g., hospital websites). We are not responsible for the privacy practices of those sites and encourage you to read their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be reflected with an updated date at the top of this page. Continued use of our services constitutes acceptance of the revised policy.